Application Support / Software Support Advisor

Application Support / Software Support Advisor / Helpdesk Support. A Bristol based accountancy software firm require an Application Support Co-ordinator to join the team. The Application Support Co-ordinator / Software Support Advisor / Helpdesk Support will log new support calls, monitor application support helpdesk queue and respond to calls within SLAs, address user queries, log and process requests for change, assist with resolution of logs, liaise with customers, address user queries, perform controlled testing of application patches, update and manage the knowledge base and perform remote training. 

Application Support / Accountancy Software Support Advisor / Helpdesk Support will have customer support experience. The Application Support / Accountancy Software Support Advisor will have an understanding of accounting principles.

The Application Support Co-ordinator / Software Support Advisor / Helpdesk Support salary is £16-21k DOE + bonus + benefits


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Proactive Solutions Group Ltd

3rd Floor
33 Portland Square
Bristol
BS2 8RG
UK

Tel: (0)1173 790 138