Accounts Assistant Helpdesk Support

Accounts Assistant Helpdesk Support A Bristol based accountancy software firm require an Accounts Assistant Helpdesk Support.  The role will involve logging new support calls, monitoring the application support helpdesk queue, training, coaching and providing solutions for customers, resolving user queries, logging process requests, updating and managing the knowledge base and product testing. 

The Accounts Assistant Helpdesk Support will need experience of supporting customers either in a customer service, support or helpdesk type role. The Accounts Assistant Helpdesk Support will need some experience of working within a finance or accounts environment, or will have experience of using or supporting accounts software. An AAT or ACCA is required

Any trainer or training experience or capabilities would help you perform this role.  

The Accounts Assistant Helpdesk Support salary is £17-21k + bonus + benefits

Proactive People is an employment agency and employment business

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Proactive Solutions Group Ltd

3rd Floor
33 Portland Square

Tel: (0)1173 790 138